Tolls

Find out about how they work and how to be reimbursed for them

Tolls incurred whilst a rider is in the car are reimbursed.

The GPS in your phone will register when have gone through a toll and add it to the fare.

We recommend that you keep a record of trips with tolls and reconcile it against your weekly payment summary to make sure they were processed correctly. 

You can see an instructional video on tolls below:

 

Please note, Uber reimburses for tolls incurred whilst in-trip but will not pay them. 

Driver partners are recommended to register for an e-tag by applying for a Citylink Everyday Account.

Pro tip

If the in-app navigation is directing you to use a toll road, it's recommended to inform the rider that the recommended route includes a toll and offer to take an alternate route if the rider would prefer to avoid the toll.