At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their delivery ratings. We want to enable you to deliver a high quality of service through the Uber platform which is why we share any quality related feedback with you. 

Professionalism Complaint

What does a Professionalism Complaint mean?

An eater let us know that your attitude wasn’t up to expected professional standards during a recent delivery. Therefore, they felt as though their delivery could have been more enjoyable. This is one of our most common complaints we receive from recipients across the system so you’re not alone.


How can I ensure this doesn't happen again?

The best way to avoid a professionalism complaint is to be polite and friendly to everyone and communicate with the highest level of professionalism. We understand that everyone has a bad day, but while delivering a meal, always strive to provide a positive experience!

Some quick wins to improve your deliveries include:

  • Dressing professionally at all times;
  • Using GPS effectively;
  • Improving your communication with customers;
  • Ensure you pick up all items at the merchant.

What's next?

By sharing this quality feedback we hope that we've helped you to understand the expectations our merchant partners and recipients have for our delivery partners.

If we receive additional complaints that your professionalism has not been up to our recipients' standards you may lose access to the platform.