At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their delivery ratings. We want to enable you to deliver a high quality of service through the Uber platform which is why we share any quality related feedback with you.
Missing Item Complaint
What does a Missing Item Complaint mean?
A recipient let us know that an item was missing during a recent delivery.
An important part of the delivery partner’s role is verifying the items at the merchant to ensure the recipient receives everything they ordered.
How can I ensure this doesn't happen again?
Double checking with the restaurant that what they have given you is what the customer ordered. This will help ensure that they will continue using the platform - meaning there are more delivery requests for you!
Keep in mind when delivering that items should always remain sealed in their packaging. If you need to check all items are in the packaging, this should be done at the merchant location, without damage done to the packaging. Never open an item en route to a delivery destination.
By sharing this quality feedback we hope that we've helped you to understand the expectations our merchant partners and recipients have for our delivery partners.
If we receive additional complaints that items are missing from your deliveries, you may lose access to the platform.