At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their delivery ratings. We want to enable you to deliver a high quality of service through the Uber platform which is why we share any quality related feedback with you.
Incorrect Vehicle Complaint
What does an Incorrect Vehicle Quality Complaint mean?
A recipient let us know that they believe that you may have been using a vehicle that differs to the vehicle registered on your Uber partner account.
When online drivers may only use the vehicle approved for use by UberEATs. This is a safety concern that we take very seriously.
How can I ensure this doesn't happen again?
To avoid any future issues, ensure that any vehicles you wish to deliver with are registered to your Uber partner account.
You can add a new vehicle in the partner portal, simply:
- Go to your partner dashboard;
- Select your name in the top right corner;
- Select "My Profile"
- Select Vehicles from the top menu bar;
- Click "Add Vehicle";
- Complete all information and upload the required documents;
- We will then review your documents and let you know when you can go online with this vehicle.
By sharing this quality feedback we hope that we've helped you to understand the expectations our merchant partners have for our delivery partners.
If we receive additional complaints that you are using a vehicle that is not linked to your UberEATS profile, you may lose access to the platform.