Inappropriate Behaviour

At Uber, we’re committed to supporting our partners by providing them the feedback needed to improve their delivery ratings. We want to enable you to deliver a high quality of service through the Uber platform which is why we share any quality related feedback with you. 

Inappropriate Behaviour Complaint

What does an Inappropriate Behaviour Complaint mean?

A recipient let us know that they felt uncomfortable during a recent delivery. This can include inappropriate comments or unwelcome advances upon or after delivery. We realise that some comments can be taken out of context, but Uber has zero tolerance for this type of behaviour.

How can I ensure this doesn't happen again?

The best way to avoid the ‘Inappropriate Behaviour’ complaint is to not say or do anything inappropriate to recipients or merchants (i.e. restaurants). Even if you think a comment might be harmless, some recipients can be easily insulted, concerned or take the comments the wrong way. Remember, the way to get the most out of the Uber platform is to provide the best service, and to do this, you need to act professionally at all times.

What's next?

By sharing this quality feedback we hope that we've helped you to understand the expectations our merchant partners and recipients have for our delivery partners.

If we receive additional complaints that you have been inappropriate towards a merchant or a recipient you may lose access to the platform.