Alcohol Delivery Pro Tips - Victoria

If the order you’re picking up contains alcohol, the app will prompt you to help you to complete a set of tasks required by law. Remember, this process is the result of legal and regulatory requirements, not independent instructions or guidance by Uber.


ID25

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ALCOHOL AND MINORS

It is against the law to provide alcohol to a minor and you risk being fined in excess of $18,000. 

THE LAW REQUIRES THAT YOU ALWAYS:

  • Before delivering alcohol, ask the person accepting the delivery for their ID to confirm that they are over 18.  Add the recipient’s date of birth where requested in the app to verify that they are over 18 - every time with every alcohol delivery.
  • Ensure that you are satisfied that the person depicted in the identification document is the person you are making the delivery to.

ACCEPTABLE ID

The only acceptable ID documents in Victoria are:

  • Australian drivers licence
  • Victorian learner permit
  • Proof of age card or an equivalent from another state or territory of Australia
  • Keypass card
  • Australian or foreign passport

THE LAW REQUIRES THAT YOU NEVER:

  • Deliver alcohol to a person under 18 years of age.
  • Allow someone you believe to be under 18 years of age, even if they have proof of age, to receive alcohol.
  • Deliver alcohol to people you suspect may be giving it to a person under 18 years of age.

Intoxication

IT IS AGAINST THE LAW TO PROVIDE ALCOHOL TO A PERSON WHO IS INTOXICATED AND YOU RISK BEING FINED IN EXCESS OF $18,000.

THE LAW REQUIRES THAT YOU ALWAYS:

  • Check to make sure the person accepting the delivery is NOT intoxicated. According to the Liquor Control Reform Act (VIC), signs of intoxication include:
    • Impaired reactions and co-ordination
    • Stumbling
    • Fumbling for change or ID
    • Slurred speech

For further information the Victorian Commission for Gambling and Liquor Regulation makes available the Intoxication Guidelines here.

If you believe that the person seeking to accept the alcohol delivery is intoxicated, the law requires that you refuse to make the delivery. It is recommended that you do this firmly in a calm manner.

THE LAW REQUIRES THAT YOU NEVER:

  • Deliver alcohol to a person, of any age, who is unduly intoxicated or disorderly.

Where you identify in the app that the intended recipient is, or appears to be, intoxicated, the app will prompt you to start a return trip to take the delivery back to the restaurant.

 


How do I refuse delivery?

  • The law requires that alcohol delivery must be refused to anyone who:
  • looks under 25 and cannot provide acceptable ID;
  • you suspect is buying the alcohol for a person under 18 years of age; or
  • appears to be intoxicated or disorderly

Advise the intended recipient that delivery will be withheld:

  • “I’m sorry, due to licensing regulations, I’m not able to deliver your alcohol order.”

Your responsibility to ensure you comply with the law

Remember, delivery partners are required to follow all applicable laws and regulations including road safety laws and alcohol laws. Failing to do so could lead to a fine or imprisonment.

Additionally, failing to comply with legal or regulatory requirements may be a violation of your Technology Services Agreement with Uber and could therefore result in you losing access to the Uber app.